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| Service & Delivery, Terms and Conditions of
Sale |
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We specialise in selling Bicycles, Accessories and
Battery Operated Toys and Equipment for Children .
Battery
powered vehicles and other children's toys, also offering
snooker tables and rocking horses to the UK
If you have
any suggestions or comments, please e-mail us at
enquiries@d2leisuregroup.co.uk.
Making A
Purchase
Making a purchase could not be easier.
Just browse our catalogue, and click on any item(s) that you
wish to buy and put them into the shopping cart. After you
have finished your selection, click on 'make order' and you
will be asked for a few details that we will need to be able
to satisfy the order.
We accept the following credit
cards: Visa, Mastercard, Access, Switch, Solo and Delta Card.
We also accept cheque payment (UK drawn bank only). Send your
order in writing and post it with your cheque, or simply phone
or fax your order to us.
1: Sale and
Purchase
We will sell and you will purchase products
subject to our terms and conditions of business set out below.
The contract in respect of the products supplied by us to you
comes into existence when your order has been accepted by us.
For the avoidance of doubt, receipt of an order via our Site
does not constitute acceptance of
an order.
2:
Price
2.1 All prices are quoted in pounds Sterling and
are inclusive of VAT unless otherwise specified.
2.2
All item prices are exclusive of delivery and packaging,
unless otherwise stated. Details of our delivery
charges
are displayed when ordering your item.
2.3 Prices are
correct at the time of order only and relate to internet
purchases only. All orders for products are subject to
availability and we reserve the right to refuse to supply and
particular person.
2.4 Some bicycles maybe dispatched
95% assembled to avoid damages in transit, which will mean
some minor assembly will be required. We reccommend this is
done by a professional certified mechanic, should you need any
assistant and live local to one of our retail branches this
can be done at a SMALL CHARGE, or alternatively any bicycle
shop will assemble it for you at a charge. Battery Toys are
also dispatched 95% assembled, this assembly is straight
forward and any competent person should be capable of
assembling these.
WE ADVISE YOU TO KEEP ALL ORIGINAL
PACKAGING IN CASE YOUR ITEM NEEDS TO BE RETURNED TO US. WE
WILL NOT ACCEPT LIABILITY FOR ITEMS DAMAGED DUE TO
INSUFFICIENT PACKAGING.
Backordered items can be
cancelled at any time prior to dispatch.
Deposit's paid for
any backordered items which are cancelled are refundable at
our discretion.
Shipping And Handling
D2
Leisure Group offers delivery to addresses within the United
Kingdom, Europe and USA Only.
We offer a standard delivery
service to addresses in the United Kingdom, where the delivery
details are as follow:
Delivery Method - TNT UK, DHL
Express, or Special Delivery.
Delivery Time - Next Working
Day* (Bikes/Battery Toys), 2/3 Days* (All Other Items).
(*subject to availablity)
Standard Delivery Charges (UK)-
Adults Bikes and Battery Operated Toys FREE (Excludes Special
Offers),
All other items are charged on weight, and will be
advised online at point of order.
International Delivery
Charges Vary Depending on the Weight of The Item and
Destination Country, and will be confirmed prior to completing
the order and shipping.
Delivery
Schedule
Dispatch will normally take place within
24 hours, and so deliveries will normally be made in the
normal course of delivery by the carrier thereafter. Delays in
collection and delivery by the carrier may be experienced over
the festive period.
You will be advised by phone or e-mail
of any delay, or if the item is no longer
available.
Back Orders
All products and
services are subject to availability. If your item is not in
stock, we can backorder for you. You will always be e-mailed
with the option to cancel your order, if you would rather not
wait, or to claim a full refund.
Credit Card
Security
Your credit card security is our utmost
priority, and D2 Leisure has taken the necessary steps to
ensure that your payment information is processed
confidentially and accurately.
D2 Leisure uses Secure
Sockets Layer (SSL), provided by Secure Trading, where credit
card details are encrypted in the software when the order is
placed. This makes it virtually impossible for unauthorised
parties to
read any information that you send
us.
Guarantee and Returns
If you are not
completely satisfied with your order, you can return it in an
unused condition within 28 days, with the original receipt. We
will either exchange the item(s) or refund your money, as you
wish. Under the Consumer Protection (Distance Selling)
Regulations 2000, you have the right to cancel your order
within seven days without giving a reason, the 7 days starting
the day after receipt of the goods. You must bear the costs of
returning the goods to us. A refund will be given within 28
days of cancellation of the goods. If the item is returned
damaged we reserve the right to levy a charge commensurate
with our costs of processing the sale. Your statutory rights
are not affected.
Returns Procedure
If
you would like us to collect your return the following
procedure will apply:
Contact us with details of your
original order number, dispatch note and your credit card
details (card number and expiry date) and we will arrange to
collect your return.
Your credit card will then be debited
with the cost of the return delivery.
When the goods arrive
back at our Customer Distribution Centre they will be assessed
and should it be concluded that they are faulty or that there
was a discrepancy in the order, the return delivery charge
will be credited back to you.
You will receive a full
refund of the purchase price and the delivery
charge
Reaching Us
Please contact us by
E-mail on enquiries@d2leisuregroup.co.uk. Alternatively, you
can call us on +44 (0)1268 288208, fax us on +44 (0)1268
288570, or write to us at D2 Leisure Group, Unit 3/4 Falcon
Park, Luckyn Lane, Pipps Hill Ind. Est., Basildon, ESSEX SS14
3AL, United
Kingdom.
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D2 Leisure Group, Unit 3/4, Falcon Park,
Luckyn Lane, Pipps Hill Industrial Estate, Basildon, ESSEX, SS14
3AL, United Kingdom,
Tel: 01268 288 208 Fax: 01268 288 570
Email: andrew@d2leisuregroup.co.uk
Privacy
Policy | |
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